SHIPPING / RETURNS / REFUNDS
Shipping Policy
We currently ship to Cyprus Greece, all EU countries and a few countries outside the EU. You will find the full list of the shipping countries on the shipping section of your order. There is free standard shipping for orders over 50 euros in Cyprus, Greece and countries within the EU.
Shipping Information:
- Delivery takes approximately 1-2 business days to Cyprus and 1-5 business days in Greece, and 3-7 days in the EU. Please note that delivery times may be longer during holidays and to remote areas.
Important Details:
- To ensure a smooth delivery process, please provide a local phone number with your order.
- If you have specific delivery date requirements, please include a note with your order or email us at support@diosaeterea.com. While we will do our best to accommodate your request, we cannot guarantee delivery by the specified date due to factors beyond our control.
- Any delays in order dispatch will be communicated to you promptly by our Customer Service Team via email or WhatsApp.
Order Tracking:
- You will receive an automated email with a tracking number once your order is dispatched. To ensure you receive these emails, add support@diosaeterea.com to your contacts and check your spam/junk folder.
Important Notes:
- Once your order is dispatched, editing or canceling the order is not possible.
- If you choose to waive the signature option on delivery and opt for unattended delivery, we are not liable for any lost or stolen parcels.
- In the event of delivery issues, please contact your local delivery office promptly.
- Double-check your delivery details to ensure accuracy and make arrangements for someone to receive your parcel, especially if you'll be away from home.
Design
Our jewelry designs draw inspiration from the "taste of summer," aiming to evoke feelings of warmth, the sea, and its living creatures such as shells. We use freshwater pearls, mother of pearl beads, glass beads, and miyuki beads to enhance the beauty and uniqueness of each piece. By incorporating stainless steel for the jewelry findings, we ensure longevity and durability, ideal for water-related activities. These details add a special touch to our creations, allowing our customers to feel their most beautiful selves while wearing our handmade jewelry pieces.
Returns and Refunds Policy
Return Shipping:
Customers are responsible for the cost of return shipping. For your convenience and peace of mind, we recommend using a trackable shipping service and purchasing shipping insurance. This ensures that your returned item can be traced and covered in case of loss or damage during transit as we cannot guarantee that we will receive your returned item.Please note that we cannot accept returns on sale items or gift cards.
60-Day Return Policy:
We offer a generous 60-day return policy because we want you to be completely satisfied with your purchase. To be eligible for a return, your item must be unused, unworn, and in its original packaging. Your return will be processed within 10 working days from its arrival at our distribution center.
Refunds
We will notify you once we've processed your return and inform you of the refund status. If approved, the refund will be transferred to the original payment method used for the purchase (credit card/PayPal etc.). Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Initiating a Return:
To initiate a return, kindly reach out to our Customer Service Team at support@diosaeterea.com within [number of days] days of receiving your order. Please provide your order number and reason for the return.
Exchanges:
If you wish to exchange your product, simply place a new order for the desired item and proceed with the return of the original product following the steps outlined above. This ensures a seamless exchange process for you.